FAQs
1. How long does shipping take?
Shipping typically takes between 6-15 days, depending on your location. We aim to process orders within 24-72 hours to ensure a speedy delivery experience.
2. What is your return policy?
We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.
3. How do I initiate a return?
To initiate a return, please contact us at 1gitafy@gmail.com. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
5. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get the desired item is to return the original item and make a separate purchase for the new item.
6. Do you offer refunds?
If your return is approved, we will notify you and process a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
7. How can I contact customer support?
You can contact our dedicated support team by emailing us at 1gitafy@gmail.com. We are here to assist you promptly and ensure a hassle-free experience.
8. Do you ship internationally?
Yes, we ship internationally. However, shipping times may vary depending on the destination country. Please note that any customs duties or taxes imposed by the recipient's country are the responsibility of the buyer.
9. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. At checkout, you will be able to select your preferred payment option.
10. Can I track my order?
Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your package.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 1gitafy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send
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