Purchase Protection

When shopping online, it's important to have peace of mind knowing that your purchase is protected. At Gitafy, we understand the value of your investment and strive to provide you with the best purchase protection possible.

Our purchase protection policy ensures that you are covered in case of any issues with your order. Whether it's a defective item, damaged package, or a wrong item received, we've got you covered.

30-Day Return Policy:

We offer a 30-day return policy, giving you ample time to inspect your purchase and decide if it meets your expectations. If for any reason you are not satisfied with your order, you can request a return within 30 days of receiving the item.

Eligibility for Return:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Easy Return Process:

Starting a return is simple. Just contact us at 1gitafy@gmail.com and let us know that you would like to initiate a return. We will provide you with a return shipping label and instructions on how and where to send the package.


While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your specific item, please reach out to us.


Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply for these returns.

Fast Shipping:

At Gitafy, we understand the importance of receiving your order in a timely manner. That's why we aim to process orders within 24-72 hours. Depending on your location, you can expect your package to arrive within 6-15 days.

Exceptional Customer Support:

If you have any questions or concerns regarding your purchase or the return process, our dedicated support team is here to assist you. You can reach out to us at any time via phone at +27718079238 or email at 1gitafy@gmail.com. We are committed to ensuring your satisfaction and providing a hassle-free shopping experience.

Shop with confidence at Gitafy, knowing that your purchase is protected every step of the way. We value your trust and strive to exceed your expectations with our high-quality products and exceptional customer service.