Orders and Shipping

At Gitafy, we understand the excitement of ordering a new product and eagerly awaiting its arrival. That's why we strive to provide a seamless and efficient ordering and shipping process, ensuring that your package arrives at your doorstep in a timely manner.

When you place an order with us, our dedicated team works diligently to process it within 24-72 hours. We believe in prompt service and want to ensure that your package is on its way to you as soon as possible.

Once your order is processed, we carefully package your items to ensure they arrive in pristine condition. We take great care in packaging each product, so you can be confident that your purchase will be protected during transit.

Shipping times may vary depending on your location, but rest assured that we prioritize a speedy delivery experience. On average, you can expect your package to arrive within 6-15 days. We understand that waiting for your order can be exciting, and we do our best to minimize any delays.

If you have any questions or concerns about your order, our dedicated support team is here to assist you. We value your satisfaction and want to ensure that your experience with Gitafy is hassle-free. Whether you have a question about tracking your package or need assistance with a return, we are here to help.

Speaking of returns, we have a 30-day return policy to provide you with peace of mind. If for any reason you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your item. Simply contact us at 1gitafy@gmail.com to initiate the return process.

For your return to be eligible, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. We want to ensure that you have a fair opportunity to evaluate your purchase and make the best decision for yourself.

Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any concerns about the condition of your order upon receipt, please inspect it immediately and contact us if the item is defective, damaged, or if you receive the wrong item. We want to make things right and ensure that you are completely satisfied with your purchase.

While we strive to provide a hassle-free return process, there are certain exceptions to our return policy. Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are non-returnable. If you have any questions or concerns about a specific item, please reach out to us for clarification.

For customers in the European Union, we also adhere to the 14-day cooling-off period, which allows you to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply, and we want to ensure that you have the same level of satisfaction as our customers worldwide.

Once we receive and inspect your return, we will notify you of the refund status. If approved, you can expect to receive your refund on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

At Gitafy, we are passionate about providing high-quality products and exceptional customer service. We believe in the power of self-care and relaxation, as well as the importance of having reliable and efficient shipping processes. We are committed to ensuring that your experience with us is nothing short of extraordinary.

So go ahead, place your order with confidence, knowing that we are here to take care of every detail and deliver your products to you in a timely manner. Should you have any questions or need assistance, please don't hesitate to reach out to our dedicated support team. We are here to make your shopping experience with Gitafy a truly remarkable one.